Refund & Return Policy

At Blayen, we want you to be completely happy with your purchase. That's why we back every order with a 60-Day Money-Back Guarantee, with a simple, no-forms process.

1. Return Window

You have 60 days from the delivery date to request a return or refund. No return forms or RMA numbers required — just email us.

To be eligible, the item must be:

• In the same condition you received it, with no visible signs of extended use
• In its original packaging, with all tags/accessories included
• Accompanied by your order number

For hygiene reasons, items that have been used directly against the skin for extended periods and show clear signs of use may not be eligible for return — but may still qualify for a replacement if defective (see Section 5).

2. How to Request a Return

Simply email support@blayen.com with your order number and the reason for your return. No forms to fill out — we'll reply with simple return instructions within 1–2 business days.

3. Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.

4. Return Shipping Costs

• If the return is due to a defect, damage, or our error, we cover return shipping costs.
• If the return is due to a change of mind, the customer is responsible for return shipping costs.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 60 days of delivery with photos of the issue and your order number, so we can send a replacement or issue a refund at no additional cost to you.

6. Contact

Questions? Email support@blayen.com and a real person will help you out.